Refund Policy

Once a return request is approved, we will process the refund within 3–5 business days.
After processing, the refund will be credited to the original mode of payment within 7–10 business days, depending on the payment provider/bank.
Shipping charges are non-refundable.

Return & Replacement Overview

Returns are accepted within 14 days of delivery for damaged or defective items.
Exchange or replacement requests must be made within 7 days of delivery.
Items must be unused and returned in their original packaging. Proof of damage (photo/video) may be required for return approval.

Contact Us

For refund inquiries or status updates, please contact our support team:
Phone: +91 80727 39589 (India) / +971 50 481 1273 (UAE)
Email: support.kozy@gmail.com
Time:Monday – Friday (9:00 – 18:00)